Life is like a box of chocolates… ya never know what you’re gonna get.
This is absolutely true for 9-1-1 dispatchers and the nature of their shifts.
During the early morning hours of Friday, February 19th, Chantal Boudreau took a call from a frantic “dad to be” who was able to string one sentence together “…the baby is coming”
Thanks to her experience and training, Chantal was able to calm dad down, get the pertinent details, and provide needed guidance on what he should be doing next.
This afternoon, Chantal was surrounded by her colleagues at TPS 9-1-1 when she received acknowledgement for her composure and proficiency in taking control of the situation.
Jenn Scott presented Chantal with a certificate recognizing her efforts and a round of applause from her partners.